FAQs

 

1. How can I contact you?

You can reach us via email at cleanedgeusa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices. We also ensure that all items are dispatched in a timely manner to provide you with the best possible service.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition and packaging.

4. How do I initiate a return?

To start a return, please contact us at cleanedgeusa@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

5. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon reception. We will evaluate the issue and work to resolve it promptly.

6. What if I miss the 30-day return window?

Unfortunately, if you miss the 30-day return window, we cannot offer you a refund or exchange. We encourage you to inspect your items promptly upon receipt to ensure eligibility for returns.

7. How long does shipping take?

Shipping times can vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 5 to 20 business days. Please note that unforeseen circumstances may occasionally cause delays.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through the carrier's website.